FREQUENTLY ASKED QUESTIONS

In person appointments can be made via at the end of the session via eftpos. If you are having a telehealth appointment, the therapist will process your payment via credit card with our secure online payment system.

It is a requirement when engaging our services to provide your credit card details using our secure payment system.

Our fees are clearly substantially lower than the APS’s recommended fee of $260 per session, and have adopted PACFA’s pricing model instead allowing for a more affordable access to our services.

Please note NDIS, WorkCover, WorkSafe, VOCAT, Private Insurance, incurs an additional $36 – This covers the additional supervision needed.

Session’s are 50 minutes long with the remaining 10 minutes which is used for admin. Longer sessions for deeper work are 80 minutes.

We take the security and confidentiality of your personal information seriously. What you share with your therapist will remain confidential following the rules of the HIPAA. We follow industry best practices to ensure that your personal health information is kept secure. For questions about your data or privacy, please contact us.

Yes. We offer sessions from 8am until 7pm.  You can read more abour our after hours service here

There is currently no additional charge for our after hours service.

At our practice, we understand that plans can change unexpectedly. If you need to cancel or reschedule your appointment, please cancel using your dashboard here at least 24 hours before your scheduled therapy (rescheduling won’t work if less than 24 hours away). This allows us to offer the spot to another patient in need. Cancellations made less than 24 hours before your appointment are charged the full fee.

Clients are made aware of this on the signed consent form acknowledging this, and email booking reminders acknowledge this to ensure there’s no hidden surprises.

We know this may seem inconvenient, but as our counsellors prepare for each session and schedule their day around appointments and late cancellations disrupt their personal schedule. Moreover,  late cancellations unfortunately prevent other clients from being able to book that time slot.. The cancellation fee helps us ensure that our counsellors’ time is used effectively and enables us to continue providing quality care to all of our patients.

All cancellations and changing session times must be done via the dashboard here: ronnieadamowicz.com/account.

Marking a session as cancelled using the dashboard, helps us in several ways:

• Our therapists don’t always check email / sms after business hours. We try and reply as quick as possible, but only guarantee 24hr response time on business days. So the dashboard allows you to cancel or make changes at any time.
• When using the dashboard, the cancellation / reschedule immediately goes into our therapists diaries, preventing them from having to prepare (travel to the office, leave a meeting etc) to make the session. So this can save us real time.
• It flags that slot as being available online, giving others an opportunity to others the ability to book this time slot online.

Currently we are currently running all sessions via Telehealth (Zoom and google meets)

Yes. I have a close working relationship with VOCAT, and have full registration with them. You need to ensure that coverage with them will cover therapy as well.

If you are eligible for a Mental Health Care Plan, send it my way, we will provide a $30 mental health discount for up to 6 sessions. So instead of $220, a 50 minute session will now cost $190 for 6 session. This mental health discount does not to apply to other discounted prices.