FREQUENTLY ASKED QUESTIONS

In person appointments can be made via at the end of the session via eftpos. If you are having a telehealth appointment, the therapist will process your payment via credit card with our secure online payment system.

It is a requirement when engaging our services to provide your credit card details using our secure payment system.

Our fees are clearly substantially lower than the APS’s recommended fee of $260 per session, and have adopted PACFA’s pricing model instead allowing for a more affordable access to our services.

Please note NDIS, WorkCover, WorkSafe, VOCAT, Private Insurance, incurs an additional $36 – This covers the additional supervision needed.

Yes, I understand that financial circumstances can vary, and I aim to make therapy as accessible as possible. I offer a limited number of sliding scale spots for clients experiencing financial hardship.

If you’re unable to afford the standard session rate, please let me know during our consultation or booking process, and we can discuss a fee that works for your circumstances. Sliding scale availability is subject to capacity and is reviewed regularly to ensure fairness.

Session’s are 50 minutes long with the remaining 10 minutes which is used for admin. Longer sessions for deeper work are 80 minutes.

We take the security and confidentiality of your personal information seriously. What you share with your therapist will remain confidential following the rules of the HIPAA. We follow industry best practices to ensure that your personal health information is kept secure. For questions about your data or privacy, please contact us.

Yes. We offer after hours counselling therapy sessions from 8am until 9pm.  You can read more about our after hours service here

There is currently no additional charge for our after hours service.

We understand that life can be unpredictable and plans sometimes need to change. If sessions need to be cancelled or rescheduled, please do so through your dashboard at least 24 hours in advance of your scheduled appointment. This gives us the opportunity to offer the slot to another client in need.

Cancellations made with less than 24 hours’ notice will be charged the full session fee.

To avoid any surprises, this policy is clearly outlined in the intake & consent form which all clients sign before commencing therapy. As a precautionary step, we also remind our clients about this in every appointment email that is sent out.

While we know this might feel inconvenient at times, our counsellors invest time preparing for each session and structure their day—including travel and other commitments—around scheduled appointments. Late cancellations not only disrupt the therapists’ day but also unfortunately prevent other clients who are in need of support, from being able to book that time slot, as it comes up as “not available” on the booking platform.

It’s worth noting that most therapists require 48 hours’ notice—we’ve chosen 24 hours to keep things as flexible and accessible as possible, while still honouring the time and care our therapists dedicate to each session.

All cancellations and changing session times must be done via the dashboard here: ronnieadamowicz.com/account.

Marking a session as cancelled using the dashboard, helps us in several ways:

• Our therapists don’t always check email / sms after business hours. We try and reply as quick as possible, but only guarantee 24hr response time on business days. So the dashboard allows you to cancel or make changes at any time.
• When using the dashboard, the cancellation / reschedule immediately goes into our therapists diaries, preventing them from having to prepare (travel to the office, leave a meeting etc) to make the session. So this can save us real time.
• It flags that slot as being available online, giving others an opportunity to others the ability to book this time slot online.

Currently we are currently running all sessions via Telehealth (Zoom and google meets)

Yes. I have a close working relationship with VOCAT, and have full registration with them. You need to ensure that coverage with them will cover therapy as well.

If you are eligible for a Mental Health Care Plan, send it my way, we will provide a $30 mental health discount for up to 6 sessions. So instead of $220, a 50 minute session will now cost $190 for 6 session. This mental health discount does not to apply to other discounted prices.