FREQUENTLY ASKED QUESTIONS
FAQ
How Do I Pay?
In person appointments can be made via at the end of the session via eftpos. If you are having a telehealth appointment, the therapist will process your payment via credit card with our secure online payment system.
It is a requirement when engaging our services to provide your credit card details using our secure payment system.
How much does it cost?
50 minute session: $150
80 minute session: $200
Our fees are clearly substantially lower than the APS’s recommended fee of $260 per session, and have adopted PACFA’s pricing model instead allowing for a more affordable access to our services.
* NDIS clients incur an additional $44 fee on top of the normal fees.
How long are sessions?
Session’s are 50 minutes long with the remaining 10 minutes which is used for admin. Longer sessions for deeper work are 80 minutes.
Your data and privacy
Do You Offer After Hours Sessions?
Yes. We offer sessions from 8am until 7pm. You can read more abour our after hours service here
There is currently no additional charge for our after hours service
What is your cancellation policy?
At our practice, we understand that plans can change unexpectedly. If you need to cancel or reschedule your appointment, please cancel using your dashboard here at least 24 hours before your scheduled therapy. This allows us to offer the spot to another patient in need.
Cancellations made less than 24 hours before your appointment time will incur a 50% cancellation fee.
We know this may seem inconvenient, but as our counsellors prepare for each session and schedule their day around appointments, late cancellations can disrupt their schedule and prevent others from being seen.
Often our therapists will head to the office, or make plans around your appointment, so cancellations can genuinely be quite an inconvenience.
The cancellation fee helps us ensure that our counsellors’ time is used effectively and enables us to continue providing quality care to all of our patients.
We’ll do our best to accommodate your scheduling needs, and in some cases, we may be able to fit you in on the same or following day without incuring a fee. However, this cannot be guaranteed as it depends on the availability of our counsellors. Thank you for understanding and for entrusting us with your care.
How do I cancel or reschedule sessions?
All cancellations and changing session times must be done via the dashboard here: ronnieadamowicz.com/account.
Marking a session as cancelled using the dashboard, helps us in several ways:
- Our therapists don’t always check email / sms after business hours. We try and reply as quick as possible, but only guarantee 24hr response time on business days. So the dashboard allows you to cancel or make changes at any time.
- When using the dashboard, the cancellation / reschedule immediately goes into our therapists diaries, preventing them from having to prepare (travel to the office, leave a meeting etc) to make the session. So this can save us real time.
- It flags that slot as being available online, giving others an opportunity to others the ability to book this time slot online.
Are your sessions in person or Telehealth via zoom?
Currently we are currently running all sessions via Telehealth (Zoom and google meets)
Do you work with the Mental Health Care Plan
We’ve structured our pricing to be more competitive than the Mental Health Care plan for several reasons. Typically, therapists who offer rebates (the Mental Health Care Plan), charge between $220-260, in which a rebate of $88 is returned, making the typical pricing range between $132 and $170 for just 6 sessions (sometimes more). After which their pricing reverts to the full price ($220-$260). We’ve structured our pricing to be significantly cheaper than this for unlimited sessions ($150), which we believe to be fairer, more accessible, more affordable and more sustainable.
Psychologists are usually trained in one therapy modality, such as CBT, which has its own strengths but also limitations. On the other hand, psychotherapists receive more comprehensive training to address underlying core issues that often lead to more profound changes
