FREQUENTLY ASKED QUESTIONS
FAQ
How Do I Pay?
In person appointments can be made via at the end of the session via eftpos. If you are having a telehealth appointment, the therapist will process your payment via credit card with our secure online payment system.
It is a requirement when engaging our services to provide your credit card details using our secure payment system.
How much does it cost?
50 minute session: $150
80 minute session: $200
Our fees are clearly substantially lower than the APS’s recommended fee of $260 per session, and have adopted PACFA’s pricing model instead allowing for a more affordable access to our services.
* NDIS clients incur an additional $44 fee on top of the normal fees.
How long are sessions?
Session’s are 50 minutes long with the remaining 10 minutes which is used for admin. Longer sessions for deeper work are 80 minutes.
Your data and privacy
Do You Offer After Hours Sessions?
Yes. We offer sessions from 8am until 7pm. You can read more abour our after hours service here
There is currently no additional charge for our after hours service
What is your cancellation policy?
You can cancel your appointment up to 24 hours before your scheduled therapy without a fee. Cancellations that are less than 24 hours before your appointment incur a 50% cancellation fee.
Why is there a cancellation Fee? As our counsellors schedule their days around bookings (preparing for the session, travel to the office, waking up super early at times, travel from other meetings, supervision etc), the cancellation fee is to ensure that our counsellors time is used effectively. Moreover, while we do have a wait list, filling up that cancelled slot with another client with such short notice is generally not possible. A
Also, the booking software prevents others from making potential bookings unless it has been flagged as cancelled.
Sometimes we will try and fit you in on the same day or the following day if possible, but this is not guaranteed. We will try our best to accomodate.
How do I cancel or reschedule sessions?
All cancellations and changing session times must be done via the dashboard here: ronnieadamowicz.com/account.
Marking a session as cancelled using the dashboard, helps us in several ways:
- Our therapists don’t always check email / sms after business hours. We try and reply as quick as possible, but only guarantee 24hr response time on business days. So the dashboard allows you to cancel or make changes at any time.
- When using the dashboard, the cancellation / reschedule immediately goes into our therapists diaries, preventing them from having to prepare (travel to the office, leave a meeting etc) to make the session. So this can save us real time.
- It flags that slot as being available online, giving others an opportunity to others the ability to book this time slot online.
Are your sessions in person or Telehealth via zoom?
Currently we are currently running all sessions via Telehealth (Zoom and google meets)
Do you work with the Mental Health Care Plan
We’ve structured our pricing to be more competitive than the Mental Health Care plan for several reasons. Typically, therapists who offer rebates (the Mental Health Care Plan), charge between $220-260, in which a rebate of $88 is returned, making the typical pricing range between $132 and $170 for just 6 sessions (sometimes more). After which their pricing reverts to the full price ($220-$260). We’ve structured our pricing to be significantly cheaper than this for unlimited sessions ($150), which we believe to be fairer, more accessible, more affordable and more sustainable.
